I'm currently monitoring a UK survey process at Incorpis IT Solution, helping ensure customer data is collected accurately and transmitted securely to clients.
I oversee operational processes to verify that agents follow established protocols and compliance standards consistently.
Before this, I managed quality assurance for a high-volume international process at Fusion CX, working in continuous direct communication with clients. My performance and reliability earned me multiple Reward and Recognition accolades.
Across voice, non-voice, lead generation, sales, and UK armed forces survey projects, I've used constructive feedback, analytical thinking, and communication to improve quality, engagement, and operational efficiency.
