Suhani Dang

Managed daily social media operations, content planning, and posting across all active platforms to keep the brand active. Created engaging content, trend-based posts, and campaigns to boost audience interaction and brand reach. Tracked post performance and engagement metrics to build strategies that convert audience attention into quality leads.

Led the creative direction and visual ideas for digital campaigns, planning engaging short-form video strategies. Created and shot UGC content and social media videos to help brands grow their reach.

Rejoined the organization based on strong past performance and leadership trust. Supported team members by mentoring peers and resolving process-related queries.

Managed customer inquiries and account-related concerns with professionalism and empathy. Resolved issues using CRM tools while meeting CSAT and resolution KPIs.

Supported financial reporting and day-to-day accounting operations under senior accountants.

Pursuing an online MBA in Marketing, expected to complete in the current year.

Activities and societies: Managed event communication, social media, and coordination of departmental events.

Bachelor of Business Administration in Marketing. Managed event communication, social media, and coordination of departmental events.

Completed senior secondary education at Shiksha Bharti Vidyalaya, Rohtak.