Suhaila Sasan

Maintained network infrastructure and supported system configurations to ensure high availability and minimal downtime. Resolved technical issues related to hardware, software, and connectivity, helping to maintain uninterrupted operations. Collaborated with clients and vendors to implement scalable network and cloud infrastructure solutions.

Provided Tier 1 and Tier 2 technical support across software, hardware, and network infrastructure, consistently resolving incidents within SLA timeframes. Implemented solutions that boosted network uptime and productivity, and participated in the design and review of network infrastructure.

Amplified social media presence by aligning posts with trending industry topics. Directed the execution of digital marketing campaigns, managing a team to maintain timelines and examining campaign metrics to uncover trends and growth prospects.

Supported the setup and configuration of on-premise and cloud-integrated systems, ensuring minimal downtime for end users. Optimized operational workflows and contributed to the adoption of advanced cloud technologies.

Grade: Distinction

Pursued a Master of Science in Network Management and Cloud Computing, achieving academic distinction. The program focused on advanced networking technologies and cloud infrastructure management.

Completed a Bachelor of Engineering in Information Technology, gaining foundational knowledge in IT principles, software development, and network systems.

Completed a Diploma in Digital Marketing, focusing on online marketing strategies, social media management, and digital campaign execution.

Completed a Diploma in Internet Application and E-Commerce, covering web development, e-commerce strategies, and online business models.

Completed a Diploma in Software Designing, focusing on software development methodologies and design principles.