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Steven Clegg

@stevenclegg

Human resources executive leading independent HR projects, who built a ChatGPT-based assistant from employee handbook and policy content.

United States

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In my independent HR projects, I built a ChatGPT-based assistant using an employee handbook and internal policies as part of the SHRM AI+HI Specialty Credential. I also lead retention diagnostics, engagement surveys, and stay/exit interview programs.

At QUATRRO, I served as the main HR advisor for six consulting clients and 500 employees. I saved 9% on annual benefits premiums by overseeing broker selection and plan details.

At SGA, I redesigned onboarding workflows and integrated automation, making onboarding completion 19% faster. I also consolidated HR processes into one HRIS system and developed a training program for new managers.

At Sears Holdings, I redesigned organizational structures and consolidated roles, contributing to $12M in cost savings. At Phonak LLC, I introduced a structured candidate assessment tool that reduced turnover by 10%.

Experience

Work history, roles, and key accomplishments

Current

Principal, Human Resources

Current

Independent HR Projects

Jan 2025 - Present (1 year 10 months)

Provides HR consulting for compliance risk, turnover, and leadership breakdowns. Built a ChatGPT-based HR assistant and leads retention diagnostics, engagement surveys, and HRIS implementation oversight.

ChatGpt HRIS Employee Engagement Retention Strategy Compliance

AVP of Human Resources-Client Services

Quatrro

Jan 2024 - Jan 2025 (1 year)

Served as main HR advisor for 6 consulting clients and 500 employees, guiding compliance, talent acquisition, benefits, and labor relations. Saved 9% on annual benefits premiums through broker selection and plan oversight.

Compliance Talent Acquisition Benefits Administration Labor Relations Employee Relations

Head of HR – Director of Human Resources

SGA

Jan 2020 - Jan 2024 (4 years)

Devised and implemented talent acquisition, development, and retention strategies. Achieved 19% faster onboarding through automation and process redesign, and unified HR processes into one HRIS system.

Talent Acquisition Onboarding HRIS Process Improvement Employee Relations Compliance

Consultant

TCC Wireless

Jan 2018 - Jan 2020 (2 years)

Provided consulting for front line retail commission strategy and organizational design.

Organizational Design Retail Strategy

Consultant

ITS Conglobal

Jan 2018 - Jan 2020 (2 years)

Provided consulting for Dayforce HRIS implementation and engagement program rollout.

Dayforce HRIS Implementation Employee Engagement

Senior Human Resources Manager

Phonak LLC

Jan 2013 - Jan 2018 (5 years)

Directed HR functions for 350 employees across multiple departments. Filled manufacturing assembly roles 50% faster through staffing agency collaboration without materially increasing labor costs.

HR Management Talent Acquisition Staffing Employee Relations

Region Director Human Resources

Sears Holdings

Jan 2012 - Jan 2013 (1 year)

Developed a high-quality workforce across 120 Sears stores, overseeing HR for 15,000 associates. Redesigned organizational structure and consolidated redundant roles, generating significant cost savings.

HR Strategy Organizational Design Workforce Planning Change Management

Manager Human Resources - Director Human Resources

Sears Holdings

Jan 2006 - Jan 2012 (6 years)

Partnered with CIO to drive strategic people initiatives for IT department of over 1,000 associates. Built and scaled a shared services subsidiary in India, reducing costs while maintaining operational continuity.

HR Strategy shared services Organizational Design Cost Reduction