Stephen Muturi
@stephenmuturi
Virtual assistant and data entry professional with customer service desk experience at WiflyFibre Zone, handling connectivity complaints and payment inquiries.
KenyaWhat I'm looking for
At WiflyFibre Zone, I responded to customer inquiries by telephone, handled complaints about internet connectivity, and assisted with payment-related questions. I also supported daily customer service desk activities.
I'm proficient in Microsoft Excel and Word, and have experience with data entry, spreadsheet organization, document preparation, and information management. I'm studying Industrial Chemistry at JomoKenyattaUniversityofAgriculture and Technology (JKUAT).
Experience
Work history, roles, and key accomplishments
Customer Service Desk Assistant
Wifly Fibre Zone
Feb 2025 - Mar 2026 (1 year 1 month)
Responded to customer inquiries via telephone, handled complaints related to internet connectivity, and assisted with payment-related inquiries. Supported daily customer service desk activities and communicated professionally with customers.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Industrial Chemistry
Pursuing a Bachelor of Science in Industrial Chemistry with an expected graduation in 2028.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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