Stephen DeCoteau

Analyzed targeted data from User Activity Monitoring (UAM) Tools to identify trends, anomalies, and obscure patterns. Produced proactive Insider Threat leads and referral reports documenting computer misuse, policy violations, and counterintelligence concerns. Led special analytical projects, collaborating with various government agencies and integrating information from network monitoring and dat

Performed all-source and open-source research and deep-dive analysis on counterintelligence, counter-terrorism, WMD, cyber, and counter-proliferation to support investigations. Conducted threat analysis on individuals attempting U.S. entry using law enforcement and IC databases. Disseminated information across the USIC and facilitated intelligence collection on national security threats.

Obtained and reported factual information for 30-60 investigations monthly for OPM, DCSA, and NBIB. Conducted face-to-face interviews with applicants, neighbors, coworkers, and associates, along with in-depth record searches at various institutions. Documented information in clear, concise reports to determine employment suitability and security clearance eligibility, ensuring national safety and

Completed approximately 300-400 Customer Service call evaluations by monthly deadlines and consulted with team managers to implement behavioral changes. Facilitated pension, 401k, and health & welfare training based on quality and interaction analytics. Served as the point-of-contact for escalated calls and real-time incidents, ensuring high-quality customer service and policy compliance.

Administered retirement and health and welfare benefits for companies with over 50,000 employees. Processed various customer IRA distributions, Roth conversions, re-characterizations, and direct rollovers. Educated and enrolled customers into company-provided plan benefit provisions, while also reconciling retirement plan accounts and researching discrepancies.

Administered health and welfare benefits for 60 companies, categorizing provisions within Lotus Notes software. Utilized the CS-pro system to troubleshoot customer online benefits transactions and managed escalated calls to ensure high-quality customer service. Provided training, guidance, and mentoring to junior customer service staff, maintaining excellent written and verbal correspondence.

Communicated with clients throughout the Foreclosure process and proceedings, preparing demand letters, notice of intent to foreclose letters, liens, and cease and desist letters. Prepared and generated all foreclosure motions, subpoenas, and notice of actions, utilizing the Central Florida E-file system for bankruptcy proceedings. Provided paralegal support to attorneys in a high-volume, deadline

Completed a Master of Science degree with a specialization in Administration of Justice and Criminology. This program provided advanced insights into legal systems, criminal behavior, and law enforcement operations.

Earned a Bachelor of Arts in English, developing strong analytical, research, and communication skills. Additionally, completed minors in Criminal Justice and Political Science, gaining foundational knowledge in legal frameworks and governmental structures.