Stephen Clarke

Foster long-term client relationships in emergency management and safety while ensuring high customer satisfaction and service delivery. Lead technical onboarding and enablement, translating customer feedback into actionable improvements and supporting renewals, upsells, and referrals.

Served as primary point of contact for client accounts, delivering proactive support and strategic guidance aligned with customer goals. Led structured onboarding and onsite/virtual training, building customer success roadmaps and monitoring KPIs to improve retention and account growth.

Managed enterprise accounts across North and Latin America to drive successful onboarding, adoption, and long-term customer engagement. Delivered bilingual (English/Spanish) communications and training, partnering with C-suite stakeholders to support renewals and upsell initiatives.

Delivered SaaS implementation, onboarding, and technical support for safety and monitoring technologies to improve customer adoption. Led virtual and onsite training, collaborating with cross-functional teams to ensure smooth deployments and strengthen retention through proactive onboarding and issue resolution.

Provided safety training, risk assessments, and operational support across field operations while ensuring compliance with health, safety, and regulatory standards. Reduced workplace risks through proactive hazard identification and targeted safety initiatives, building strong relationships with operational teams.

Earned a Bachelor's degree in Commercial Engineering at Universidad del Pacífico in Santiago, Chile.

Earned an Associate of Science in Logistics Operations at Pontificia Universidad Católica de Chile in Santiago, Chile.