At Teleperformance, I handled inbound and outbound calls for international markets in Spanish and Portuguese, focusing on sales and service upgrades. I exceeded monthly conversion targets by 15% by applying objection-handling techniques.
I recorded customer interactions, followed up with leads, and updated customer data in Salesforce. My work also included customer retention.
At Atento, I supported international customers with questions, complaints, and account retention. I maintained a customer satisfaction score above 90% while optimizing handling time without losing support quality.
