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Stefan Vulovic

@stefanvulovic

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Detail-oriented QA/Release Engineer with strong problem-solving skills.

Serbia

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

As a QA/Release Engineer with extensive experience in monitoring production and managing onboarding processes, I thrive in dynamic environments where I can contribute to the success of my team. My role at Playstudios Europe involved configuring live events and ensuring the stability and performance of production systems. I take pride in my ability to collaborate effectively with product managers and developers to deliver high-quality features.

Throughout my career, I have developed a robust skill set in manual testing, risk management, and technical support. I have created comprehensive test plans and executed manual test cases, ensuring that all product use cases are covered. My background in technical support has honed my problem-solving abilities, allowing me to diagnose and resolve complex issues efficiently.

I am passionate about continuous learning and improvement, always seeking to enhance my skills and contribute to my team's success. I am eager to take on new challenges and leverage my expertise in QA and release engineering to drive quality and innovation in future projects.

Experience

Work history, roles, and key accomplishments

QA/Release Engineer

Playstudios Europe

Dec 2023 - Present (1 year 7 months)

Monitored production environments and managed onboarding for new employees. Configured and published live events within gaming applications, ensuring proper segmentation, game logic, and graphical aspects.

Onboarding Live Event Configuration QA Documentation Troubleshooting Agile Methodologies Release Management Mobile Testing

QA Engineer

Playstudios Europe

Jun 2022 - Present (3 years 1 month)

Executed manual test cases and analyzed results, creating extensive test plans. Collaborated with other departments to ensure high-quality features and content delivery.

Manual Testing Test Planning Jira TestRail SQL Postman Splunk XCode Android Studio Risk Management

Tehnical Support Consultant

Moj e-Račun Srbija

Dec 2021 - Present (3 years 7 months)

Delivered high-quality technical assistance to clients, diagnosing and resolving software-related issues. Assisted with product installation, configuration, and updates, and documented all client interactions.

Technical Support Troubleshooting Installation Ticketing Systems Customer Service Problem Solving Communication Documentation Software Configuration

Technical Support Representative

SBB Serbia BroadBand

Jun 2020 - Present (5 years 1 month)

Provided technical support to customers, managing issues from initial contact to resolution. Led training sessions for customers to optimize software and system usage.

Technical Support Customer Service Training Documentation Client Communication Problem Solving Optimization Software support Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Belgrade Business School

Bachelor’s Degree in Accounting, Finance and Banking, Accounting, Finance and Banking

Studied accounting principles, financial management, and banking operations. Gained a comprehensive understanding of financial markets and economic theories.

School of Beauty

Female hairdresser, Hairdressing

Completed a comprehensive program in hairdressing, covering various techniques and styles. Developed practical skills in hair cutting, coloring, and styling.