Open to opportunities

Stacey Fonteh

@staceyfonteh

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Virtual Administrative Assistant focused on executive support, client service, and process efficiency.

Cameroon

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What I'm looking for

I’m looking for a role where I can provide reliable virtual administrative and executive support, strengthen client communication, and improve day-to-day operations—confidentially and proactively—so my team can focus on core priorities.

I am a highly organized virtual professional with over four years of experience providing administrative, operational, and excellent client support across nonprofit, educational, and business environments. I’m dependable and known for improving efficiency, solving problems proactively, and delivering high-quality work while maintaining confidentiality.

In my recent roles, I managed executive calendars and coordinated meetings, prepared reports and administrative documents, and strengthened information turnaround time by 30% through efficient document management systems. I also supported stakeholder and donor correspondence, handled inquiries with professionalism, logged and followed up on request workflows, and improved query resolution to 98% through clear communication and follow-through.

Experience

Work history, roles, and key accomplishments

Virtual Admin Assistant

KUM NGO

Jan 2020 - Jan 2022 (2 years)

Supported remote administrative operations and digital communications, creating and scheduling 120+ social media posts. Coordinated virtual events, moderated online programs, and assisted with stakeholder engagement and outreach.

Remote Administration Digital Communication Online Moderation Content Delegation Stakeholder Engagement

Deputy Secretary

Wits School of Arts

Jan 2022 - Present (4 years 5 months)

Served as the primary point of contact for student academic inquiries, logging and following up on 100+ requests. Coordinated communication with university administration to achieve a 98% query resolution rate.

Customer Service Inquiry Management Administrative Coordination Records Management Documentation

Academic Officer

Wits University

Jan 2021 - Present (5 years 5 months)

Facilitated communication between students and faculty and tracked academic concerns through follow-up actions. Improved student-staff engagement by strengthening communication channels.

Faculty Communication Academic Support Issue Tracking Stakeholder Management Documentation