Open to opportunities

SRIRAM T M

@sriramtm

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Lead Software Engineer specializing in microservices and distributed systems.

India

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What I'm looking for

I am looking for a challenging role that fosters innovation and supports career growth.

As a Lead Software Engineer at Freshworks, I have a proven track record of designing and implementing complex systems that enhance performance and scalability. My journey began with a Bachelor's degree in Electronics and Communication Engineering, where I developed a strong foundation in technology. Over the years, I have transitioned from a Software Engineer to a Lead role, orchestrating significant migrations and system optimizations.

One of my key achievements includes leading the migration of the Approvals module from a monolithic architecture to a microservices framework, which involved orchestrating a zero-downtime migration of 50 million records. This project not only improved system resilience but also reduced response latency significantly. Additionally, I engineered an AI-powered ticket summary system that leverages GPT technology, showcasing my commitment to integrating innovative solutions into our products.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Freshworks

Oct 2023 - Present (1 year 7 months)

Currently leading the migration from a monolithic to a microservice architecture for the Approvals module in Freshservice. Responsible for orchestrating zero-downtime migrations and designing resilient distributed systems using Kafka and gRPC. Implemented observability solutions that significantly reduced MTTR.

Microservices Architecture Kafka gRPC OpenTelemetry AWS Docker Prometheus Grafana Distributed Systems Event Driven Architecture

Senior Software Engineer

Freshworks

Jan 2022 - Oct 2023 (1 year 9 months)

Led database restructuring for the Tickets module, enhancing performance and increasing custom field limits. Developed an AI-powered ticket summary system utilizing GPT and real-time WebSocket delivery, ensuring seamless data migration with zero downtime.

Database Restructuring AI Development Performance Optimization Ruby on Rails MySQL Redis Microservices Architecture Event Driven Architecture

Software Engineer

Freshworks

May 2018 - Jan 2022 (3 years 8 months)

Focused on optimizing API response times and database performance. Implemented caching strategies and query optimizations, significantly improving the efficiency of high-traffic endpoints and handling large datasets effectively.

API Performance Caching Strategies Query Optimization Ruby on Rails MySQL Redis Microservices Architecture Performance Tuning Event Driven Architecture

Education

Degrees, certifications, and relevant coursework

R.M.K College of Engineering and Technology

Bachelor of Engineering, Electronics and Communication Engineering

2014 - 2018

Grade: 7.67 / 10

Completed a Bachelor of Engineering in Electronics and Communication Engineering, achieving a CGPA of 7.67 out of 10. The program included extensive coursework in electronics, communication systems, and engineering principles.