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Meenakshi ravikumar

@meenakshiravikumar

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Lead Software Engineer at Freshworks who delivered a survey feature adopted by 500+ enterprise customers.

India

Message

At Freshworks, I led architecture and delivery of a transactional survey feature adopted by 500+ enterprise customers, using Kafka-based event coordination for strong consistency.

I also led a zero-downtime Cassandra migration of 5M+ records and reduced template rendering latency by about 40%. At PayPal, I built a related transactions service handling 50K+ queries per day with p99 latency under 200ms.

Experience

Work history, roles, and key accomplishments

Current

Lead Software Engineer

Current

Freshworks

Jul 2022 - Present (4 years 3 months)

Led architecture and delivery of a transactional survey feature adopted by 500+ enterprise customers, ensuring strong consistency using Kafka-based event coordination. Spearheaded a cross-shard NoSQL (Cassandra) data migration with zero downtime, migrating 5M+ records while maintaining data integrity under live production traffic.

Java Spring Boot Cassandra REST APIs AWS S3 Amazon SQS Kafka Docker CI CD Microservices

Software Engineer II

PayPal

Jun 2021 - Jul 2022 (1 year 1 month)

Built the related transactions retrieval service orchestrating calls across 8+ microservices; handles 50K+ queries/day with p99 latency under 200ms. Implemented reactive programming with Spring WebFlux and non-blocking I/O to handle high-concurrency financial queries.

Java Spring Boot Spring WebFlux (Reactive)SQL REST APIs Reactive Programming Microservices Unit Testing

Member Technical Staff

Zoho

Feb 2017 - May 2021 (4 years 3 months)

Architected the Time Tracking module; feature contributed to a 20% improvement in SLA adherence metrics. Built Bulk Update functionality for batch operations on 10,000+ tickets, cutting agent repetitive work by 60%.

Java Struts MySQL REST APIs System Design Unit Testing

Associate Software Engineer

Caterpillar Inc.

Jun 2015 - Jan 2017 (1 year 7 months)

Built a real-time telemetry ingestion pipeline processing sensor streams from 10,000+ machines; developed dashboards for health monitoring across 5 regions.

Java Spring Boot MySQL REST APIs