At United Airlines, I build Power BI and Excel dashboards that give leadership real-time visibility into business performance.
I forecast volumes, plan capacity, manage scheduling, and monitor ASA, AHT, occupancy, shrinkage, and adherence to support service-level targets across business units.
I work with operations and training teams to align staffing plans with business needs, while using root-cause analysis, overtime planning, and shrinkage optimization to improve operational efficiency. I also support Aspect workforce management reporting, shift bids, outage bids, vacation bids, and holiday signups.
Previously, at British Telecom E-Serv and Airtel, I analyzed network traffic, capacity utilization, customer content consumption, and operational data to create actionable reports and forecasts.
