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Sridhar K R

@sridharkr

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Network Engineer at Quest Offices who configured branch networks, VLANs, and site-to-site VPNs.

India

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At Quest Offices PvtLtd, I implemented and maintained network infrastructure across branch environments, including routers, managed switches, firewalls, and wireless access points.

I configured and supported VLANs, IP addressing, DHCP, DNS, NAT, routing, and Site-to-Site VPN connectivity. I also monitored network performance and troubleshot WAN, packet loss, latency, and end-user connectivity issues.

I coordinated with ISPs and vendors to isolate faults and restore connectivity. I also supported Windows systems, Wi-Fi and LAN, email, printers, IP phones, and access-control connectivity.

At CTK Networks, I delivered first-line technical support for internet connectivity, network access, systems, and email. I documented incidents, followed up on open cases, and escalated complex issues to the appropriate internal team.

Experience

Work history, roles, and key accomplishments

Technical Customer Support

CTK Networks

Jul 2026 - Aug 2026 (1 month)

Delivered first-line technical support for customer-reported issues involving Internet connectivity, network access, systems and email. Documented incidents, followed up on open cases, and escalated unresolved issues to appropriate internal teams.

Troubleshooting Incident Management Customer Support Documentation Escalation Handling

Network Engineer

Quest Offices PvtLtd

Jun 2024 - Jun 2026 (2 years)

Implemented and maintained network infrastructure including routers, managed switches, FortiGate and TP-Link ER8411 firewalls, and wireless access points across multiple branch environments. Configured VLANs, IP addressing, DHCP, DNS, NAT, routing, and Site-to-Site VPNs, and provided end-user support for Windows, Wi-Fi, email, printers, IP phones, and access control.