Souvik Roy Gupta
@souvikroygupta
I keep critical applications reliable through DevOps automation and production support.
IndiaWhat I'm looking for
At Citi, I provide L2/L3 production support for distributed Unix applications, keeping systems available through proactive monitoring, incident resolution, and root cause analysis.
I manage containerized workloads across Docker, Kubernetes, OpenShift, and AWS EKS, while supporting AWS EC2 and S3 infrastructure. I also automate operational work with Python and Unix shell scripting and maintain CI/CD pipelines using Jenkins and UDeploy.
Previously at Happiest Minds Technology, I led technical operations for a high-traffic e-commerce platform and built automated REST API data-ingestion workflows. At TCS, I led and collaborated with L2/L3 support teams to resolve critical production issues and prevent outages.
Across nine years in application support and DevOps, I’ve worked with RabbitMQ, Autosys, MongoDB, ITRS Geneos, Grafana, Kibana, Splunk, ServiceNow, and JIRA to improve reliability, release management, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Providing L2/L3 production support for distributed applications in Unix environments, ensuring high availability and system reliability. Managing containerized workloads and automating operational tasks using Python and shell scripting.
Managed critical incidents and service requests using ServiceNow (ITIL framework), ensuring timely resolution of production issues. Performed end-to-end release management using UDeploy and monitored batch processes via Autosys.
Technical Lead
Happiest Minds Technology
Feb 2022 - Nov 2022 (9 months)
Led technical operations for a high-traffic e-commerce platform, ensuring application stability and seamless production support. Designed and executed automated data ingestion workflows via REST APIs and managed incidents through ServiceNow.
Led and collaborated with L2/L3 support teams as a Team Lead, ensuring smooth operations and timely issue resolution. Proactively troubleshot critical production issues and delivered high-quality customer support to remote clients.
Education
Degrees, certifications, and relevant coursework
Jalpaiguri Govt Engineering College
B.Tech, Electronics and Communication Engineering
Completed B.Tech in Electronics and Communication Engineering in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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