Sophia Abraham
@sophiaabraham
Enthusiastic Moderator with expertise in community management and conflict resolution.
What I'm looking for
I am a dedicated Moderator with a strong background in managing online communities and public forums. My experience includes monitoring forums, social media channels, and live chats to ensure user safety and compliance with community guidelines. I pride myself on my ability to respond to user inquiries and complaints with professionalism and fairness, fostering a positive environment for all participants.
Throughout my career, I have collaborated with team members to enhance moderation practices and update community guidelines. My role at ABC Online Forum has allowed me to organize virtual events that encourage community interaction, while my previous position at XYZ Solutions Ltd. involved training new moderators and swiftly addressing escalated issues. I am committed to upholding community standards and creating engaging online spaces.
Experience
Work history, roles, and key accomplishments
Community Moderator
ABC Online Forum
Jan 2022 - Present (3 years 5 months)
As a Community Moderator, I monitor forums and social media channels for rule violations, ensuring user safety and compliance. I respond to inquiries and complaints professionally, collaborate on community guidelines, and organize virtual events to enhance user engagement.
Content Moderator
XYZ Solutions Ltd.
Jun 2020 - Jan 2022 (1 year 7 months)
In my role as a Content Moderator, I reviewed user-generated content to ensure compliance with company policies, swiftly removed inappropriate content, and trained new moderators on tools and policies while collaborating with customer support on escalated issues.
Education
Degrees, certifications, and relevant coursework
Sophia hasn't added their education
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