Sona User
@sonauser3
I resolve service desk incidents and application issues while meeting SLA targets.
IndiaWhat I'm looking for
I'm supporting users at Edubridge India by resolving Level-1 hardware, software, and application issues through systematic troubleshooting.
I log, track, and update incidents in ServiceNow, handle password resets, user accounts, and basic access management, and escalate unresolved issues through standard procedures while maintaining SLA compliance.
Previously, at Cyvanta Tech Quantum Pvt Ltd, I diagnosed application issues, investigated customer incidents, documented tickets, and coordinated with development teams to resolve complex problems.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Edubridge India
Jun 2026 - Present (3 months)
Resolved Level-1 hardware, software, and application issues through systematic troubleshooting. Logged, tracked, and updated incidents using ServiceNow while ensuring SLA compliance.
Education
Degrees, certifications, and relevant coursework
Bansal Institute of Engineering and Technology
Bachelor of Technology, Computer Science and Engineering
2022 - 2025
Grade: 7.2 CGPA
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a final CGPA of 7.2.
Government Girls Polytechnic Lucknow
Diploma, Electronics Engineering
2019 - 2022
Grade: 8.4 CGPA
Completed a Diploma in Electronics Engineering with a final CGPA of 8.4.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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