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Sofia Longas

@sofialongas

Claims Representative at MDX Insurance Services managing 60+ U.S. commercial auto claims monthly, from intake and coverage review to settlement support.

Argentina

Message

At MDX Insurance Services, I manage 60+ U.S. commercial auto insurance claims monthly, coordinating assigned case activities, documentation, and follow-up. I handle claim intake, gather supporting evidence, establish initial reserves, and conduct preliminary coverage reviews under established procedures.

I support investigations and damage assessments by coordinating with adjusters and underwriters, reviewing repair estimates in Mitchell, and preparing ACV and ISO reports. Earlier, I handled guest and patient services and administrative casework, including maintaining records and preparing Excel reports.

Experience

Work history, roles, and key accomplishments

Current

Claims Representative

Current

MDX Insurance Services

Mar 2026 - Present (8 months)

Manage 60+ U.S. commercial auto insurance claims monthly, handling claim intake, preliminary coverage reviews, investigations, and settlement support. Coordinate with adjusters and underwriters, maintain accurate documentation, and prepare ACV and ISO reports using Mitchell.

Commercial Auto Claims Claim Intake Claims Investigation Preliminary Coverage Review Set Reserves File Management Estimate Review Mitchel ACV Based Reporting ISO Reports Adjuster Coordination Advance Settlement Documentation Bilingual Customer Communication

Front Desk & Administrative Operations

Encanto del Río

Jun 2022 - Jan 2026 (3 years 7 months)

Managed guest requests, reservations, billing, and administrative records across multiple booking platforms. Resolved service-related incidents in English and Spanish and coordinated internal teams for timely issue resolution.

Customer Service Reservation Management Billing Administrative Support Bilingual Communication Issue Resolution

Administrative & Patient Services Representative

Clínica Pluspatagonia

Sep 2021 - Jun 2022 (9 months)

Managed patient inquiries, appointments, documentation, billing, and case follow-up. Maintained confidential records and coordinated with medical and administrative teams.

Patient Services Appointment Scheduling Documentation Billing Confidentiality Team Coordination

Administrative Representative

Municipio de Morón

Feb 2014 - May 2017 (3 years 3 months)

Processed administrative cases, financial records, customer inquiries, and payment arrangements. Maintained case files and prepared Excel reports using CRM and ERP systems.

Administrative Support Financial Records Customer Service Excel CRM ERP