SS

Looking for a job

Sneha Shinde

@snehashinde4

Branch Manager II at Muthoot FinCorp Limited, handling a five-staff branch and advancing customer service, gold loans, and sales.

What I'm looking for

I’m looking to continuously enhance my skills while contributing to the growth of an organization and my own development.

At Muthoot FinCorp Limited, I progressed from Customer Service Executive to Branch Manager II. I handle a branch with five staff and support customers with product information, gold loan verification, appraisal, valuation, and transactions.

I also coordinate sales and lead-generation activities, follow up on collections, and maintain branch records and MIS reports. Earlier, I worked as an accountant at DineshMaruandAssociates for three years.

Experience

Work history, roles, and key accomplishments

ML

Current

Assistant Branch Manager

Current

Muthoot FinCorp Limited

Oct 2022 - Present (4 years)

Promoted to Assistant Branch Manager, overseeing branch operations, team coordination, and sales target achievement.

Branch Operations Team Management Sales Marketing Lead Generation Customer Service Loan Processing MIS Reporting LMS CMS Payment Gateways Gold Loan ERP FinCore Gold Loans Microsoft Office

ML

Current

Customer Service Executive

Current

Muthoot FinCorp Limited

Mar 2019 - Present (7 years 7 months)

Started as a Customer Service Executive, handling customer inquiries, gold loan processing, and daily transactions. Promoted through multiple roles to Branch Manager II.

Customer Service Loan Processing KYC Verification MIS Reporting Payment Processing Lead Generation Team Coordination Sales Marketing LMS CMS Payment Gateways Gold Loan ERP FinCore Gold Loans Microsoft Office

ML

Current

Branch Manager II

Current

Muthoot FinCorp Limited

Currently serving as Branch Manager II, handling branch operations with a team of 5 staff, driving sales, and ensuring customer satisfaction.

Branch Management Team Leadership Sales Marketing Customer Service Loan Operations MIS Reporting Lead Generation LMS CMS Payment Gateways Gold Loan ERP FinCore Gold Loans Microsoft Office

ML

Sr. Customer Service Executive

Muthoot FinCorp Limited

Jan 2021 - Oct 2022 (1 year 9 months)

Promoted to Senior Customer Service Executive, continuing to manage customer service, gold loan operations, and transaction processing.

Customer Service Loan Processing KYC Verification MIS Reporting Payment Processing Lead Generation Team Coordination Sales Marketing LMS CMS Payment Gateways Gold Loan ERP FinCore Gold Loans Microsoft Office

DA

Accountant

Dinesh Maru and Associates

Worked as an accountant in a CA firm for a tenure of 3 years, handling accounting tasks.

Accounting Microsoft Office

Education

Degrees, certifications, and relevant coursework

SC

Shankar Narayan College

Bachelor of Commerce, Commerce

Grade: 68.71%

Completed Bachelor of Commerce in 2017 with 68.71%.

MB

Maharashtra Board

Higher Secondary Certificate, General

Grade: 51%

Completed Higher Secondary Certificate in 2014 with 51%.

MB

Maharashtra Board

Secondary School Certificate, General

Grade: 71%

Completed Secondary School Certificate in 2012 with 71%.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Job categories

Branch Manager Customer Service Executive Accountant

Skills

Branch Management Loan Operations Customer Service Gold Verification Gold Assessment Valuation KYC Sales Lead Generation Collections MIS Reporting Transaction Processing Accounting LMS CMS

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