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Sneha Samuel

@snehasamuel

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Senior Risk Analyst at Amazon who helped reduce handling time by 15–20% through Global Process Rationalization.

India

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What I'm looking for

I'm seeking to apply my experience in risk management to contribute to effective solutions in a challenging, growth-oriented professional environment.

At AMAZON DEVELOPMENT CENTRE, INDIA, I managed transaction monitoring and risk investigations across Seller Risk and Gift Card operations for SG, JP, and NA marketplaces. I contributed to Global Process Rationalization initiatives that reduced handling time by 15–20%.

At AMAZON, INDIA, I handled transaction monitoring and fraud investigations across Seller on Amazon, Gift Cards, and ACCS queues. I processed 500–600 cases monthly while maintaining over 99% SLA adherence, and helped reduce queue backlogs by approximately 30% during peak periods.

I also supported compliance audits, lookbacks, and API Inbound Referral investigations, and contributed to SOP improvements. Earlier, as an Associate at ACCENTURE, I handled technical service requests and investigated application access and system issues.

Experience

Work history, roles, and key accomplishments

Senior Risk Analyst

Amazon Development Centre

Oct 2023 - Oct 2025 (2 years)

Earned promotion to Senior Risk Analyst based on consistent performance and strong quality metrics. Managed advanced transaction monitoring and risk investigations across Seller Risk and Gift Card operations for SG, JP, and NA marketplaces.

Transaction Monitoring Risk Investigations Compliance Audit Support SLA Management Process Improvement Mentorship Documentation

Risk Analyst

Amazon

Mar 2019 - Oct 2023 (4 years 7 months)

Handled high-volume transaction monitoring and fraud investigations across Seller on Amazon, Gift Cards, and ACCS queues. Processed 500-600 cases monthly with over 99% SLA adherence and reduced queue backlogs by approximately 30% during peak periods.

Transaction Monitoring Fraud Investigation SLA Management Queue Management Compliance Audits Process Improvement

Transaction Risk Investigator

Amazon

Nov 2018 - Mar 2019 (4 months)

Performed manual and queue-based transaction investigations across Seller Risk workflows. Supported ACCS, India Store Value Amount, and Gift Card operations for the NA marketplace.

Transaction Investigation Risk Assessment SLA Management Onboarding Support

Associate

Accenture

Jan 2017 - Jan 2018 (1 year)

Addressed client technical service requests through structured ticketing systems while meeting established SLAs. Investigated application access and system-related issues through root cause analysis.

Technical Support Ticketing Systems Root Cause Analysis SLA Management