Sinduja Sevella

I am a results-driven and dynamic Cybersecurity Masters student with a strong foundation in technical support and a rich academic background in Penetration Testing, Cyber Operations, Digital Forensics, and Information Security Management. My hands-on experience has equipped me with the analytical and problem-solving skills necessary to identify security threats and vulnerabilities effectively. I am committed to continuous learning, currently pursuing CompTIA Security+ and Certified Ethical Hacker (CEH) certifications to further enhance my expertise.

During my time as a Technical Support SME at FoundEver, I resolved over 50 complex technical issues weekly, significantly improving customer satisfaction by 25%. I also took on a mentorship role, training over 15 agents to enhance their first-call resolution rates. My ability to audit interactions and provide actionable feedback has led to a reduction in process gaps, demonstrating my commitment to excellence in customer service and technical support.

In addition to my professional experience, I have engaged in academic projects that showcase my technical skills. I built a home lab environment for security monitoring, deploying tools like Wazuh SIEM and AlienVault OSSIM to detect potential threats. I also developed an IoT-enabled security mechanism for visually impaired individuals, integrating real-time object detection to empower users in navigating their surroundings confidently.