sidd039 User

SU

Open to opportunities

sidd039 User

@sidd039user

Area Service Manager driving SLA-backed field service operations, engineer scheduling, and customer technical support at scale.

What I'm looking for

I’m looking for a service operations role where I own SLA performance, improve First-Time-Fix and CSAT through data-driven auditing, and partner with engineering to resolve root causes while scaling documentation and playbooks across multi-centre networks.

I’m an Area Service Manager with 3+ years driving field service operations, engineer coordination, and customer technical support across large multi-centre networks. I manage 3,500+ monthly service cases and oversee 15+ authorised service centres, consistently meeting SLA targets through structured visit planning and real-time scheduling.

In my current and recent roles, I’ve strengthened installation, commissioning, spare parts, and AMC management while leading root cause analysis and escalation handling. I audit repeat-visit data to improve First-Time-Fix (FTF) rates, coordinate corrective actions with engineering teams, and keep service documentation and dashboards ready for senior management review.

I also bring a strong systems mindset from quality work—developing end-to-end service/QA documentation, building CAPA workflows, and improving operational outcomes. Most notably, I drove ISO 9001 & CE internal audit cycles and authored SOPs adopted across stations, achieving certification with zero major non-conformances and reducing production floor defects by 15%.

Experience

Work history, roles, and key accomplishments

IL

Quality Assurance & Systems Executive

Ishitva Robotics Systems Ltd

May 2025 - May 2026 (1 year)

Developed and maintained service and QA documentation for AI-driven industrial sorting machinery, improving alignment between engineering, production, and quality teams. Designed verification checklists and CAPA workflows that reduced production floor defects by 15% and led ISO 9001 & CE internal audits with zero major non-conformances.

Documentation QA Documentation Checklists CAPA ISO 9001 Internal Audit SOP Development AI Driven Industrial Sorting Machinery

AI

Area Service Manager

A.O. Smith India

May 2023 - May 2025 (2 years)

Managed end-to-end field service operations across 15+ authorised service centres, owning engineer visit planning, scheduling, SLA adherence, and performance tracking. Resolved 3,500+ customer cases per month, supported installation/commissioning and preventive maintenance, improved First-Time-Fix via repeat-visit auditing, and managed spare parts/AMC to prevent SLA breaches.

Field Service Operations Engineering Schedules SLA Preventive Maintenance First Time Fix (FTF)Root Cause Analysis Repeat Visit Auditing Spare Parts Management AMC Management Performance Tracking

Education

Degrees, certifications, and relevant coursework

RP

Rajashree Polyfil

Internship, Electrical Engineering

2022 -

Activities and societies: Supported preventive maintenance of transformers, compressors, chillers, substations, and industrial power equipment.

Completed an Electrical Engineering internship in 2022, assisting with monitoring and preventive maintenance of industrial electrical equipment.

NU

Nirma University

Bachelor of Technology (B.Tech), Electrical Engineering

2019 - 2023

Activities and societies: 132 KV switchyard operations exposure; ETAP-based industrial power simulations; Single Line Diagram (SLD) design.

Earned a B.Tech in Electrical Engineering (2019–2023) covering power systems, control systems, electrical machines, and industrial instrumentation, and completing a cloud-based energy management system capstone.

Tech stack

Software and tools used professionally

Gmail

Root Cause

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