Sicelo Dlamini

Developed and maintained strong, long-term relationships with key customers to ensure retention and satisfaction. Created and implemented tailored account plans to identify growth opportunities, resulting in a 20% increase in account performance.

Supervised regional commercial teams to operationalize disconnection processes across all EWSC regions while ensuring compliance with credit control policies. Analyzed credit control reports to track outstanding debts and payment trends, leading to targeted collection strategies that improved cash flow by 15%.

Supervised regional teams managing the corporation’s customer database, ensuring accurate billing according to customer categories. Implemented records management policies that improved data integrity by reducing discrepancies in customer information by 30%.

Provided actuarial service providers with accurate reports for valuations, enhancing the accuracy of pension fund assessments. Computed terminal benefits accurately as per pension regulations, ensuring timely payments to retirees.

Managed premium collections efficiently while reconciling broker accounts monthly to ensure accurate financial reporting. Addressed long-overdue amounts proactively by implementing follow-up procedures that reduced outstanding debts by over 20%.

Provided professional support to the Finance Department, including fixed assets verification and analysis of departmental expenditure. Managed records and receipts, reconciling daily, monthly, and yearly transactions.

Assisted in carrying out internal audit work and documenting departmental policies and procedures manual. Ensured that all business units complied with statutes and company policies, assessing and managing operational risks.

Completed a Management Development Program, focusing on enhancing leadership and strategic management skills. This program provided insights into modern management practices and organizational development.

Obtained an Advanced Diploma in Accounting and Business from ACCA UK. This program provided comprehensive knowledge in financial accounting, management accounting, and business principles.

Pursued a Bachelor of Commerce Degree with a specialization in Accounting. The curriculum covered core accounting principles, financial reporting, and auditing practices.

Completed a Diploma in Commerce, gaining foundational knowledge in business and commercial studies. The program provided an introduction to economic principles and business operations.