Shruti User

I’m a Senior UX Designer with 3+ years of experience designing enterprise SaaS and consumer-focused digital products. I focus on AI-augmented workflows while holding strong design judgment, accessibility standards, and human-centred thinking to deliver trustworthy outcomes.

At HCL Software (BigFix SaaS), I led complex initiatives from discovery through developer handoff. I designed a cloud plugin management experience replacing a CLI-only process across 4 cloud providers, built BigFix’s first live compliance dashboard from scratch for up to 300,000 endpoints, and shipped an 8-screen admin onboarding flow that achieved WCAG 2.1 AA compliance—reducing onboarding time ~30% and support tickets ~20%.

I also shaped interaction models and streamlined delivery through reusable handoff patterns. I co-built a Figma plugin (LLM + VS Code) to automate handoff annotations and improved design-to-dev speed ~40% with a system of spacing tokens, ARIA annotations, dark mode variants, and responsive breakpoints—backed by post-dev QA across 8 screens with zero regression on shipped specs.

I hold an M.Des from IIT Kanpur (CPI 9.0), specializing in product thinking, interaction design, and accessibility (WCAG 2.1 AA). Across product strategy, stakeholder collaboration, and research-led iterations (from competitive analysis to usability testing), I’m driven to turn user needs and business requirements into intuitive, scalable experiences.