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shruti singh

@shrutisingh17

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Business Analyst at Clean Harbors who created an SOP that reduced month-end billing delays and errors by 50%.

India

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At Clean Harbors, I created an SOP for uniform ordering that reduced month-end billing delays and errors by 50%. I also reconciled order data and prepared billing reports for Cintas uniform orders.

My experience includes documenting requirements and processes, building Excel trackers and reports, and recording customer cases in Salesforce. I’m pursuing an MBA in Data Analytics and have completed Google Data Analytics and Business Intelligence certifications.

Experience

Work history, roles, and key accomplishments

Jr. HR Associate

Clean Harbors

Jun 2025 - Jun 2026 (1 year)

Created an SOP for uniform ordering that reduced delays and errors in month-end billing by 50%. Reconciled order data and prepared month-end billing reports, managed uniform ordering for 100+ candidates per month, and coordinated medical scheduling and background verification.

SOP Documentation V Lookups XLOOKUP Excel Pivot Tables Data Validation Oracle HCM ServiceNow Stakeholder Reporting

Chat Support Associate

BTWO Solutions Pvt. Ltd.

Nov 2023 - Mar 2024 (4 months)

Resolved customer grievances about missing and incorrect items through chat and voice support. Recorded detailed case notes in Salesforce, processed refund requests, and escalated complaints via professional emails.

Salesforce Customer Support Refund Processing Case Management Communication Skills

Portfolio Management Intern

Agile Capital Services

Oct 2022 - Dec 2022 (2 months)

Collected and organized client data to support day-to-day portfolio management. Prepared preliminary feasibility analyses comparing investment options on risk and ROI.

Data Collection Feasibility Analysis Risk Assessment ROI Analysis