@shrutibarnwal
Process Associate at Tata Consultancy Services, processing customer invoices and resolving billing discrepancies within SLA timelines.
IndiaAt Tata Consultancy Services, I process customer invoices and validate consumption records, tariff structures, and meter readings to support accurate billing and meet SLA timelines.
I investigate billing discrepancies, handle customer queries and disputes, and coordinate with internal teams to resolve issues. I also maintain transaction records and supporting documentation for audit purposes.
Work history, roles, and key accomplishments
Processed high-volume customer invoices while maintaining billing accuracy and adherence to SLA timelines. Investigated complex billing discrepancies, coordinated with internal stakeholders, and resolved customer issues within defined SLA timelines.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce in 2023.
Higher Secondary, General Studies
Completed Higher Secondary education in 2020.
Software and tools used professionally
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