Shreyash Addepalli

• Designed and implemented Geo-Location API services from scratch. • Developed structured project plans and guidelines to ensure successful execution. • Monitored project progress, identified risks, and implemented proactive problem-solving strategies. • Built a geospatial database using AWS RDS PostgreSQL, integrating open-source and team-collected data.

Promoted to Analytics Team Lead within two years, leading key analytics initiatives for Cisco-Salesforce. • Developed 20+ Tableau dashboards from data processing to visualization, improving global customer insights. • Built Cisco Salesforce’s largest Tableau dashboard, widely used by Technical Assistance Center Managers, earning recognition from the Vice President of Cisco CX Centers. • Developed a case classification model that automatically closes spam support cases, enhancing workflow efficiency. • Worked on Snowflake query optimization and RBAC governance. • Implemented Omni-Channel Routing in Salesforce for high-volume support queues, improving case management. • Automated support ticket generation, reducing manual effort and streamlining new user onboarding. • Optimized Salesforce Case trigger logic using Apex and SOQL, significantly improving runtime performance.