Shrayashree Pal

I am a Data Analyst and MBA graduate with 4+ years of experience across government, humanitarian services, HR, and customer operations. I specialise in turning complex datasets into clear, actionable insights that help organisations make better decisions.

Currently at the Ministry of Justice UK, I build and maintain Power BI dashboards used by senior leaders across product, marketing, and operations. I detect trends and anomalies, conduct end-to-end analytical support, and bridge the gap between Data and Business teams — translating technical outputs into language stakeholders can act on.

Previously, at the Welsh Refugee Council I managed a help desk portfolio for vulnerable clients, structured feedback into reports that drove service improvements, and maintained data logs enabling risk identification. At Bubble Dealcom I built Excel performance dashboards for a 100+ employee organisation, maintained 100% payroll data integrity, and coordinated training events for 50+ participants — my first real experience as a data practitioner.

My MBA from Cardiff Metropolitan University covered Strategic Management, Business Analysis, Data-Driven Decision Making, and Financial Analysis. My capstone delivered strategic recommendations using SWOT, PESTLE, and Porter's Five Forces to an industry panel. I also achieved a 35% improvement in simulated brand awareness metrics through a data-informed multi-channel marketing campaign.

Technical skills: Power BI, Advanced Excel, Google Sheets, Dashboard Development, Data Visualisation, Microsoft Office Suite, SharePoint, CRM Systems, Agile, Lean, BPR. Currently developing SQL skills and working towards the Microsoft PL-300 certification.

I am seeking a Data Analyst, Business Analyst, or Customer Success role at a technology-driven organisation where analytical rigour and cross-functional collaboration are valued equally.

Outside work, I follow developments in open source infrastructure, cloud computing, and AI analytics. I am collaborative, empathetic, and driven by the belief that data is always, ultimately, about people.