Shondell Franck

Evaluate AI-generated responses against detailed rating guidelines, scoring outputs for accuracy, helpfulness, and adherence to task requirements. Apply nuanced judgment across diverse prompt types and subject areas, maintaining consistency over an 8-month project cycle.

Rated search engine results for relevance, quality, and usefulness based on proprietary rater guidelines. Evaluated web pages, ads, and queries across a wide range of topics, applying consistent judgment at scale.

Handled live inbound calls and chats for multiple business clients, following custom scripts and intake procedures for each. Captured accurate caller information, scheduled appointments, and routed communications in a fast-paced multi-client environment.

Advised customers on outfit selection, styling, and trend-driven merchandise across departments over a one-year engagement. Curated product pairings and visual displays to align with current style trends and customer needs.

Rated search results and online content against detailed evaluation guidelines over a two-year engagement. Assessed relevance, page quality, and user intent across varied queries and content types.

Supported health insurance members with benefits, claims, and account inquiries in a high-volume remote call center. Navigated HIPAA-compliant systems while meeting handle-time, accuracy, and quality targets.

Assisted wireless customers with account, billing, and device support as an independent remote contractor. Self-scheduled shifts while consistently meeting performance and customer satisfaction metrics.