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Shlok Thakkar

@shlokthakkar

Database Administrator at Bell Canada who optimized SQL performance and implemented backup, recovery, and failover procedures.

Canada

Message

At Bell Canada, I administered Oracle, SQL Server, and PostgreSQL databases supporting enterprise telecommunications services. I tuned queries, optimized indexes, and analyzed execution plans to address performance bottlenecks.

I also implemented automated backup, recovery, and failover procedures, and enforced access controls and data encryption standards. More recently, as a Technical Support Specialist at IO Solutions Inc., I investigated escalated technical issues and documented recurring bugs in Jira.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

IO Solutions Inc.

Nov 2024 - Jan 2026 (1 year 2 months)

Investigated complex Tier-2 technical issues escalated by frontline representatives, using system access tools and logs to resolve network and service provisioning errors. Monitored backend system triggers and account databases to identify and rectify customer data discrepancies.

Jira System Access Log Analysis Network Troubleshooting Database Monitoring

Finance Specialist

Rallye Motors Nissan

Feb 2024 - Nov 2024 (9 months)

Conducted detailed profitability analyses for product lines to pinpoint key revenue growth opportunities. Executed credit assessments to evaluate loan eligibility, mitigate risk, and structure tailored financing packages.

Profitability Analysis Credit Assessment Loan Management Risk Mitigation Financial Records

Database Administrator

Bell Canada

Nov 2022 - Nov 2023 (1 year)

Administered, monitored, and maintained relational database systems (Oracle, SQL Server, PostgreSQL) supporting enterprise telecommunication services. Executed query tuning, index optimization, and execution plan analysis to eliminate performance bottlenecks and decrease response times.