raji ravi

I am a Database Administrator with over 7 years of hands-on experience providing application, functional, and technical support for complex systems. I specialize in Progress DB administration, backup and recovery, performance tuning, and capacity planning.

Throughout my career I have reduced downtime and improved system reliability by resolving high-priority incidents, implementing proactive monitoring, and streamlining backup and recovery processes. I have experience supporting ERP systems such as QAD and Mfgpro and performing QAD deployments following SDLC and QAD standards.

I've taken on leadership responsibilities including training team members, creating knowledge bases to reduce repetitive issues, and managing 200+ high-priority incidents annually while ensuring SLA compliance. I also collaborated with development teams to automate solutions for recurring production problems.

I am committed to continuous improvement, knowledge sharing, and maintaining high service standards to keep critical systems available and performant.