Shidoryin Ashepor

Owns product delivery for multiple concurrent IT and infrastructure initiatives, managing roadmaps, sprint backlogs, and cross-timezone teams. Drove CI/CD pipeline automation reducing deployment time by 40% and improving production reliability, while defining KPIs across 5+ projects and boosting productivity by 35%.

Led a technical product roadmap for a community of 20+ student developers, coordinating environment setup, sprint planning, and feature delivery across distributed teams. Implemented Agile ceremonies and tooling (Git, JIRA) and organized technical workshops for 50+ attendees with faculty/sponsor coordination.

Managed end-to-end product operations supporting 100+ monthly users across five operating platforms. Redesigned ticket resolution workflows (4 hours to 2 hours), increased customer satisfaction by 25%, created onboarding/training materials, and coordinated resources to maintain SLA compliance during peak periods.

Owned the full product lifecycle for a 3-person development team, from requirements gathering and stakeholder alignment to deployment. Delivered 2 weeks ahead of schedule with comprehensive product documentation and managed system integration and zero-downtime deployment coordination.

Earned a B.Sc. in Computer Technology. Coursework included project management, system analysis and design, software engineering, network fundamentals, and technical communication.