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sherlyfelicia User

@sherlyfelicia

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Customer Service with one years experience.

Indonesia

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What I'm looking for

I seek a legal role where I can manage contracts, ensure compliance, improve legal operations, and collaborate cross-functionally in a growth-oriented, team-focused company.

I am a corporate legal professional with six years' experience advising businesses across retail, theme parks, wholesale export-import, and healthcare. I draft and revise agreements, manage licensing and regulatory compliance, and support litigation through detailed legal research and strategy.

Right now, I am looking something that I can work at home, because I am looking for the remote job during this time.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Lead

Current

KOKO International Beauty Clinic

Dec 2024 - Present (9 months)

Lead Indonesian customer engagement and sales for plastic surgery services using CRM, managing pre- and post-operative patient care to convert leads and maintain patient satisfaction.

Customer Service Sales CRM Patient Care Lead Generation Cross Cultural Communication

Corporate Legal

PT Indopangan Sukses Bersama

Jul 2024 - Jul 2025 (1 year)

Managed import-export licensing and supplier document compliance, and assisted in drafting and reviewing legal agreements to support wholesale trade and international shipments.

Licensing Contract Drafting Legal Research Document Management Trade Regulations

Corporate Legal Analyst

PT Trans Rekreasindo (CT Corp)

Nov 2022 - Jul 2024 (1 year 8 months)

Performed legal research and analysis supporting corporate litigation, drafted and reviewed complex commercial agreements, and collaborated with litigation teams to develop legal strategies.

Legal Research Litigation Support Contract Drafting Agreements Legal Analysis

Corporate Legal Specialist

PT Inti Citra Agung (Melawai Group)

May 2022 - Nov 2022 (6 months)

Owned legal reporting for the division and handled internal and mall lease agreements and various cooperation contracts to support retail operations for optical products.

Lease Agreements Contract Management

Legal Staff

PT Garuda Muthia Shandy (RevivalTV)

May 2021 - Dec 2021 (7 months)

Established OKRs for the legal division, implemented agreement tracking, and reduced drafting turnaround from 7 to 4 working days to improve legal operations for an esports and events company.

OKRs Legal Drafting Process Improvement Risk Management

Legal & Human Resource Staff

PT Garuda Muthia Shandy (RevivalTV)

Feb 2020 - May 2021 (1 year 3 months)

Developed legal administration systems, created agreement templates, managed two trademark registrations, and supported transition to OKR performance assessment.

HR Policies Trademark Legal Administrative Support Templates OKR’S Data Collection

Human Resource Staff

PT Garuda Muthia Shandy (RevivalTV)

May 2019 - Feb 2020 (9 months)

Built a 360-degree performance appraisal system, activated BPJS employment and health coverage, and increased attendance discipline from 60% to 80%.

Performance Management 360 Assessment BPJS Administration Employee Relations

Retail Funding Officer

PT Bank Mega Tbk

Jun 2017 - Dec 2017 (6 months)

Achieved A+ KPI ratings multiple months as a retail funding officer, contributing to branch funding targets and customer relationship management.

Retail Banking KPIs Customer Acquisition Relationship Management Sales Targets Financial Products

Education

Degrees, certifications, and relevant coursework

Perhimpunan Advokat Indonesia (PERADI) - Pendidikan Khusus Profesi Advokat (PKPA)

Pendidikan Khusus Profesi Advokat (PKPA), Legal Practice / Advocacy

2023 - 2023

Completed the PKPA program for professional advocate qualification under PERADI.

University of Bandar Lampung

Master Degree, Human Resource Management

2017 - 2019

Grade: 3.27/4.00

Completed a Master Degree in Human Resource Management with a focus on HR practices and administration.

Parahyangan Catholic University

Bachelor of Law, Law

2011 - 2017

Grade: 2.72/4.00

Activities and societies: 2nd Place Sciencesational 2012 National Law Debate Competition; outstanding student award and scholarship (2013); coordinator technical division Piala Soediman Kartohadiprodjo 2017; coordinator External Affair (2014-2015); Secretary (2012-2013) of Parahyangan Law Debate Community

Completed a Bachelor of Law (S.H.) with extracurricular achievements in national law debate competitions and leadership roles in the Parahyangan Law Debate Community.