At SLB, I manage IT and sustainability for Egypt, Sudan & East Mediterranean, aligning regional operations with local and global business objectives. My work includes digital transformation, service delivery, compliance, and sustainability initiatives.
As Head Of Service Operations at Confidential, I was accountable for IT production operations and the servicing strategy. I also served as senior product manager for IT service management and automated monitoring and alerts across business-critical technology and applications.
At SITA, I provided service operations support to internal and external customers under customer contracts and SLAs. I coordinated incident and problem resolution, managed escalations, and carried out change management for supported products and systems.
At Credit Agricole, I managed ITIL transformation and the Service Desk, including implementation of integrated IT service management tools and re-engineering IT processes. Earlier, I worked in ITSM analysis at Orange Business Services and customer support at Vodafone Egypt.
