Shenna Brown-Elliott

Functional lead for Prior Payment Queue coverage, dividing work across a four-person group and representing workflows in meetings. Participates in AI-enabled workflow validation (UAT) and resolves denials and discrepancies.

Manages medical billing, collections, write-offs, deposits, and billing-question resolution for a mental health practice. Creates superbills, processes medical claims, and prepares medical records.

Performed detailed review, reconciliation, and adjustment of previously posted primary insurance payments. Posted 300,000 transactions in 2025 with 99.61% accuracy and supported SOX walkthrough.

Verified tax payments, researched discrepancies, corrected payment-calculation errors, and supported refund and payment processing during peak seasonal tax cycles.

Recovered aged accounts receivable and addressed bad debt, researching account histories and resolving billing/payment discrepancies. Built repeatable invoicing and follow-up workflows.

Contract assignment in revenue operations, supporting revenue cycle processes.

Resolved insurance claim issues and developed procedures for reopened claims, check tracers, voids, refunds, and claim audits across high-volume multi-system operations.

Analyzed insurance claims and researched denials, rejections, and underpayments with medical centers and third-party payers.

Managed A/R research, appeals, denials, and coordination of benefits; trained new Registration Specialists.

Educated members on denial codes and claims processing; mentored new employees on complex issues and policy changes.

Earned an Accounting Clerk Certification from Green River Community College in 2014.

Earned a Medical Reimbursement Specialist Certification from Tacoma Community College in 2013.

Earned a Medical Office Clerk Certification from Tacoma Community College in 2007.