Shelly McKinney
@shellymckinney
Stage manager and customer service professional skilled in live studio coordination.
United StatesWhat I'm looking for
I’m a stage manager who keeps studio tapings and live programming running smoothly. I coordinate timing cues and instructions with the director, while managing movement of people and equipment in and out of the studio to support talent, guests, and crew.
I also bring hands-on audio readiness on set, including mic’ing up talent and guests and troubleshooting as needed. In freelance live and taped productions, I supported A2 audio preparations—dressing microphones and IFB earpieces—and partnered with the Lighting Director on staging adjustments, including INEWS experience.
Alongside production, I’ve built customer service strengths through remote work-from-home roles where I handled an average of 350 inquiries per week and met performance benchmarks in speed, accuracy, and volume. Known for attention to detail, strong communication, and staying composed under pressure, I aim to create an efficient environment aligned with company work-from-home guidelines while resolving complex issues with professionalism.
Experience
Work history, roles, and key accomplishments
Fox Stage Manager (Freelance)
Fox News Media
Nov 2022 - May 2026 (3 years 6 months)
Managed the studio floor during live and taped productions, ensuring smooth coordination among anchors, guests, and studio crew. Performed A2 audio preparations (mic’ing talent, dressing microphones and IFB earpieces) and troubleshoot technical issues, coordinating staging adjustments with the Lighting Director.
Stage Manager
Nexstar Media
Nov 2022 - May 2026 (3 years 6 months)
Managed the studio floor during studio tapings and live programming, coordinating timing cues for talent, guests, and studio crew. Coordinated movement of people and equipment in and out of the studio and handled on-set audio responsibilities, including mic’ing talent and troubleshooting technical issues.
Customer Service Rep
Nexrep
Apr 2021 - Aug 2023 (2 years 4 months)
Handled customer inquiries, complaints, and billing questions while building rapport, listening closely, and managing conversational flow. Managed irate customers and complex situations while meeting speed, accuracy, and volume performance benchmarks in a remote work setting.
Education
Degrees, certifications, and relevant coursework
Shaw University
Television Production
2000 - 2001
Studied Television Production at Shaw University from 2000 to 2001. Coursework focused on television production fundamentals.
Barber-Scotia College
Television Production
1996 - 2000
Studied Television Production at Barber-Scotia College from 1996 to 2000. Focused on developing skills in television production.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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