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Shaydean Bartiss

@shaydeanbartiss

I lead telecommunications service delivery, vendor operations, and connectivity projects from escalation to activation.

South Africa
Message

What I'm looking for

I'm looking to lead service delivery, vendor operations, connectivity, and managed-support teams where I can improve service performance, manage escalations, develop people, and strengthen customer outcomes.

I've delivered vendor-related last-mile connectivity projects at NTT DATA, coordinating vendors, clients, and internal teams through infrastructure delivery, cutovers, and link activations.

Across NTT DATA and Dimension Data, I've led technical support and service delivery teams, managed incidents and senior escalations, tracked SLA and service-quality performance, and strengthened delivery through coaching, reporting, and process improvement.

I also bring experience in project management, training, business intelligence, data warehousing, and operational analysis, supported by telecommunications, Oracle PL/SQL, and connectivity troubleshooting training.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

JS

John Orr Technical High School

Matric, General Studies

Completed secondary education at John Orr Technical High School.

Tech stack

Software and tools used professionally

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