Open to opportunities

Shashikala K Lingaiah

@shashikalaklingaiah

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Experienced Business Intelligence Analyst specializing in data-driven insights.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and opportunities for professional growth.

I am a data-driven Business Intelligence & Analytics professional with over 15 years of experience in data analysis, dashboard development, and delivering actionable business insights. My expertise lies in transforming complex business problems into clear, visual data narratives that drive decision-making and operational efficiency.

Throughout my career, I have collaborated with cross-functional teams to design and implement critical dashboards that enhance data-driven decision-making. My work at ServiceNow involved developing operational dashboards that optimized workload distribution and resource allocation, significantly improving team performance. I have a proven track record in mentoring teams and streamlining processes, which has led to substantial improvements in business efficiencies.

With extensive technical skills in Tableau, SQL, and various ETL tools, I have successfully automated workflows and migrated dashboards to enhance reporting efficiency. My educational background, including a Master of Science in Predictive Analytics, complements my professional experience, allowing me to leverage data effectively to influence product roadmaps and business strategies.

Experience

Work history, roles, and key accomplishments

Current

Staff Business & Data Analyst

Current

ServiceNow

May 2019 - Mar 2025 (5 years 10 months)

Collaborated with stakeholders to translate business requirements into impactful decision making and operational efficiency. Designed and developed critical dashboards for product teams, optimizing workload distribution and resource allocation. Led the Product 360 dashboard to analyze customer usage, influencing product roadmap decisions.

Tableau Power BI ETL SQL Data Visualization Dashboard Development Data Analysis Automation

Senior Business Intelligence Engineer

Cloudera

Dec 2014 - May 2019 (4 years 5 months)

Leveraged Tableau, Hadoop, and ETL processes to deliver actionable insights. Developed reports and dashboards to track support and engineering operations, implementing row-level security and optimizing dashboard performance to enhance data processing efficiency.

Tableau Hadoop ETL Data Analysis Dashboard Development Reporting Performance Optimization Business Intelligence

Principal Business Systems Analyst

EMC

Jun 2011 - Dec 2014 (3 years 6 months)

Designed business intelligence solutions and dashboards, leading Alteryx proof of concept to optimize data transformation processes. Automated ETL workflows using Tableau Prep Builder and Alteryx, significantly reducing manual data processing efforts.

Business Intelligence Dashboard Development Alteryx ETL Automation Data Analysis

Informatica ETL Developer

Apple

May 2009 - Jun 2009 (1 month)

Migrated customer history data from Oracle DW to Teradata DW, creating Informatica mappings and workflows for optimized data ETL pipelines. Provided root cause analysis and data validation for business reporting.

ETL Data Migration Oracle Teradata Data Validation Reporting Informatica

Unica Affinium Campaign Designer

Apple

May 2007 - May 2009 (2 years)

Designed and executed Unica Campaigns for marketing analytics, managing standard segmentation tables. Contributed to marketing strategies through effective campaign management and data analysis.

Campaign Management Marketing Analytics Segmentation Data Analysis Reporting

Oracle PL/SQL Developer

Tradebeam

Jan 2007 - Mar 2007 (2 months)

Built aggregate tables and optimized SQL queries for reporting efficiency. Developed MicroStrategy reports to enhance data visibility for clients, contributing to improved decision-making.

Oracle SQL Microstrategy Reporting Optimization Data Analysis