At Musiciangoods, I maintained a 4.5-star Trustpilot rating and achieved a 92% chargeback win rate while handling more than 60 daily customer inquiries through Shopify.
I built custom Shopify Flow rules to tag high-risk orders, flag medium-risk orders for manual verification, and automatically cancel fraudulent attempts. This reduced high-risk order fulfillment to 0% and helped maintain the 92% chargeback win rate.
Across customer support, e-commerce, and tech support, I focus on resolving issues with care and improving customer experiences. I’m a Gorgias Certified Agent and have supported businesses in maintaining a 95% or higher positive feedback rate.
