shannon swanson

Prioritize patient needs in electronic and telephone refill queues, initiate triage and interventions, and reduce wait times by collaborating on process improvements to enhance patient satisfaction and meet productivity targets.

Provided COVID-19 transmission education, quarantine/isolation guidance, scheduling for vaccinations, and directed callers to appropriate resources per MN Department of Health and CDC guidelines.

Coordinated inter-facility transfers and transport arrangements across multiple states, prioritized emergent cases, and ensured EMTALA-compliant placement while supporting high-volume, high-acuity calls.

Delivered telemedicine triage and medication refills across multiple states, managed multiple call queues as Charge Nurse, and coordinated transfers to higher levels of care to improve response times and patient outcomes.

Provided direct inpatient child and adolescent behavioral health care as Charge Nurse, developed nursing care plans, and collaborated with interdisciplinary teams to promote safe, therapeutic environments.

Provided ambulatory triage and medication refills, managed clinic flow and labs per standing orders, and served as care manager for a depression care program improving coordination between primary care and psychiatry.

Delivered direct inpatient adult behavioral health care, led team assignments as Team Lead, developed nursing care plans, and assisted with specialized treatments including ECT and ketamine research administration.

Earned a Bachelor of Arts in Women’s Studies with a minor in Psychology.

Completed an Associate of Science Degree in Nursing with Dean's List recognition.