Open to opportunities

Shaniece Rouse

@shaniecerouse

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Customer-focused cybersecurity analyst with strong problem-solving skills.

Barbados

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What I'm looking for

I am looking for a role that allows me to grow my cybersecurity expertise while contributing to a team-oriented environment focused on security and customer satisfaction.

I am a highly customer-focused professional with a strong background in cybersecurity and property management. My recent role as a Cybersecurity Analyst at Protexxa Inc. allowed me to develop and implement threat intelligence strategies, enhancing the organization's security posture. I have a proven track record of monitoring and analyzing threat intelligence feeds, collaborating with cross-functional teams, and creating comprehensive reports to support risk management efforts.

In addition to my technical skills, I have extensive experience in customer service roles, including as a Property Manager and Sales Clerk. My ability to engage with clients and address their concerns has consistently contributed to customer satisfaction. I am adaptable, resourceful, and proficient in technology, which enables me to learn quickly and contribute positively to organizational goals.

Experience

Work history, roles, and key accomplishments

Cybersecurity Analyst

Protexxa Inc.

Aug 2023 - Mar 2024 (7 months)

Developed and implemented threat intelligence strategies to enhance security posture. Monitored threat intelligence feeds and collaborated with teams to mitigate risks. Created detailed threat reports for governance and compliance.

Threat Intelligence OSINT Risk Mitigation Security Monitoring Threat Reporting Cross Functional Collaboration Incident Response

Property Manager

Benny Hill Apartments

May 2021 - Jan 2022 (8 months)

Engaged with prospective clients to ensure satisfaction and managed apartment-related tasks. Prepared rooms for occupancy, ensuring they were visually appealing.

Customer Engagement Property Management Operational Management Room Preparation Communication Skills Problem Solving

Sales Clerk

Heavenly Lights Café

Feb 2015 - Jul 2019 (4 years 5 months)

Welcomed customers and assessed their needs for optimal service. Managed transactions and maintained accurate sales records while conducting inventory checks.

Customer Service Point of Sale Inventory Management Communication Skills Problem Solving

Sales Clerk

Liquidation Centre

Aug 2012 - Oct 2012 (2 months)

Provided a welcoming atmosphere for customers and assisted them in locating products. Managed inventory and strategically arranged merchandise to promote sales.

Customer Service Inventory Management Product Arrangement Communication Skills Problem Solving Team Collaboration