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Ceana-marie Ernest

@ceana-marieernest

I support cybersecurity operations and efficient business administration through reporting, documentation, and client coordination.

Barbados

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What I'm looking for

I'm looking for an opportunity where I can support cybersecurity or administrative operations through accurate documentation, security monitoring, research, client communication, and organized task management.

At Protexxa, I supported cybersecurity operations by monitoring security alert queues, managing customer inquiries, and preparing detailed reports and documentation.

I researched and wrote cybersecurity awareness documents for clients while handling confidential information accurately and in line with company procedures. I used Datadog, Kibana, Wireshark, Microsoft Teams, and Microsoft 365 for monitoring, reporting, collaboration, and administrative work.

As a freelance virtual assistant for ClearTouchCleaning, I managed emails and calendars, scheduled appointments, created invoices, and maintained organized records using Microsoft 365, HubSpot, and Google Calendar.

My earlier administrative, merchandising, and medical administrative work strengthened my customer service, records management, scheduling, inventory coordination, and document preparation skills. I'm continuing a Bachelor’s in Information Technology and have completed cybersecurity coursework in information security, network fundamentals, and risk management.

Experience

Work history, roles, and key accomplishments

Cybersecurity Analyst

Protexxa

Jan 2025 - Jan 2026 (1 year)

Prepared detailed reports and maintained accurate documentation. Monitored security alert queues and managed customer inquiries, ensuring timely responses and accurate incident documentation.

Datadog Kibana Wireshark Microsoft Teams Microsoft 365 Documentation Incident Management Research

Freelance Virtual Assistant

ClearTouchCleaning

Jan 2023 - Jan 2025 (2 years)

Provided remote administrative support to clients, managing emails, calendars, and appointments. Created and distributed invoices while maintaining organized records.

Microsoft 365 HubSpot Google Calendar Email Management Scheduling Invoicing

Merchandising

T-Calka Services

Jan 2022 - Jan 2023 (1 year)

Handled stock allocation and organized merchandise displays. Assisted customers with product inquiries and coordinated with team members to ensure task completion.

Stock Management Customer Service Teamwork

Medical Administrative Assistant

Quality of Life Therapy Services

Jan 2021 - Jan 2022 (1 year)

Prepared client reports and maintained confidential records. Managed calendar and email correspondence, scheduled appointments, and handled petty cash with accurate transaction records.

Report Preparation Records Management Calendar Management Email Management Scheduling Customer Service Petty Cash

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, Information Technology

Pursuing a Bachelor's degree in Information Technology with relevant coursework in Software Engineering, C+, Unix, and Data management.

George Brown College

Micro-credential, Cybersecurity

2024 - 2024

Completed a Cybersecurity Micro-credential program with coursework in Information Security, Network Fundamentals, and Risk Management.

Queen's College Secondary School

Secondary School Diploma, General Studies

2014 - 2019

Completed secondary education with CXC and CAPE qualifications, achieving Grade One in Mathematics, English Language, Computer Science, and Principles of Business.