Shanice Cole
@shanicecole
I improve enterprise workflows and lead Agile delivery across financial services and insurance.
United StatesWhat I'm looking for
At the Federal Reserve Bank of Richmond, I lead Agile delivery, map critical business functions in Mega Hopex, and translate stakeholder needs into user stories, process flows, and technical specifications. I’ve driven workflow redesign and process standardization that improved operational efficiency by approximately 70%.
Across the Virginia Risk Sharing Association, PD Systems, and State Farm, I’ve built current- and future-state processes, supported system modernization, analyzed data and KPIs, administered SharePoint, and helped teams turn operational problems into practical improvements. I bring Lean Six Sigma, Scrum, SAFe, and hands-on experience coordinating requirements, testing, training, vendors, and stakeholder readiness.
Experience
Work history, roles, and key accomplishments
Lead Agile ceremonies and coach teams on Agile best practices. Drive process improvement initiatives that increased operational efficiency by approximately 70% through workflow redesign and stakeholder collaboration.
Education
Degrees, certifications, and relevant coursework
AWS
Certification, Cloud Computing
AWS Certified Cloud Practitioner course completed in June 2022.
Southern New Hampshire University
Master of Science, Operations and Project Management
Master of Science in Operations and Project Management from Southern New Hampshire University, completed in June 2020.
Southern New Hampshire University
Master of Business Administration, Business Administration
Master of Business Administration from Southern New Hampshire University, completed in March 2015.
Winthrop University
Bachelor of Science, General Studies
Bachelor of Science from Winthrop University, completed in August 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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