Shalom Macpepple
@shalommacpepple
Versatile freelancer specializing in customer service, content, and virtual assistance.
NigeriaWhat I'm looking for
I am a versatile freelancer with experience in customer service, content writing, social media management, and virtual assistance, focused on enhancing brand presence and improving customer satisfaction.
Over the past few years I have delivered SEO-friendly content, edited to AP style, managed customer inquiries with empathy, and supported clients with administrative and virtual assistant tasks to streamline operations.
I leverage strong proofreading, creative writing, promotional marketing, and organizational skills to craft engaging content, resolve customer issues, and maintain efficient workflows for remote clients.
Experience
Work history, roles, and key accomplishments
LICrafted SEO-friendly website and blog content to increase organic traffic and edited materials to AP style, improving content quality and consistency.
Customer Service Representative
Gadgethub
Jan 2024 - Oct 2024 (9 months)
Resolved customer complaints with empathy and maintained professionalism under pressure, increasing loyalty and ensuring timely resolution of inquiries.
UPManaged email inboxes, scheduled appointments, handled client communications, and maintained organized databases to streamline daily operations and improve client experience.
Education
Degrees, certifications, and relevant coursework
Pamo University of Medical Sciences
Bachelor of Pharmacy, Pharmacology
Activities and societies: Social media marketing and video editing course on Coursera
Completed a Bachelor of Pharmacy with focus on pharmacology, graduating in 2024.
Availability
Location
NigeriaAuthorized to work in
Job categories
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