Shalini Kumar
@shalinikumar
Innovative digital marketing specialist with 7 years of experience.
United Arab EmiratesWhat I'm looking for
I am a digital marketing executive with over 7 years of experience across various marketing disciplines, including telemarketing, social media marketing, search engine marketing (SEM), and search engine optimization (SEO). My innovative approach and strategic thinking have consistently driven sales and increased brand awareness, contributing to significant business growth.
In my current role as a Social Media Marketing Executive at New Smart Office Automation LLC in Dubai, I have successfully designed and implemented digital marketing campaigns that enhance our digital presence. I specialize in social media marketing, focusing on platforms like Facebook, LinkedIn, and Twitter, and have developed a content strategy that aligns with our marketing objectives. My ability to analyze data and track key performance indicators has allowed me to provide valuable insights and recommendations for campaign improvements.
Throughout my career, I have cultivated strong relationships with clients and stakeholders, ensuring effective communication and collaboration. I am passionate about leveraging my skills in digital marketing to create impactful strategies that resonate with target audiences and drive engagement.
Experience
Work history, roles, and key accomplishments
Social Media Marketing Executive
New Smart Office Automation LLC
Jan 2022 - Present (3 years 6 months)
Directed digital marketing initiatives, reporting directly to the General Manager and providing strategic guidance to enhance the organization's digital presence. Designed and implemented digital marketing campaigns, specializing in social media platforms like Facebook, LinkedIn, and Twitter, while also advising on SEM, SEO, and website content development.
Customer Relationship Officer
New Smart Office Automation LLC
Jan 2021 - Present (4 years 6 months)
Managed customer relationships by connecting with existing clients to fulfill service requirements, including new and renewal maintenance contracts and consumable needs. Successfully handled outbound calls to prospective customers with expired warranties, effectively communicating the benefits of Annual Maintenance Contracts (AMC) and consistently exceeding monthly targets.
Process Associate
Just Dial India PVT LTD
Jan 2016 - Present (9 years 6 months)
Converted prospective clients into sales, consistently achieving and exceeding sales targets to contribute to revenue growth. Understood customer needs to tailor services, stayed informed about industry trends, and cultivated strong, enduring client relationships.
Customer Service Representative
Transact Global PVT LTD
Jan 2015 - Present (10 years 6 months)
Provided valuable feedback and effective resolutions to customer inquiries, enhancing customer satisfaction and building strong client relationships. Demonstrated excellent communication and problem-solving skills, ensuring clear interactions and addressing concerns promptly and professionally.
Education
Degrees, certifications, and relevant coursework
Allience B school
Executive Post Graduation Diploma in Marketing, Marketing
2018 - 2020
Focused on business communication, marketing strategies, and the marketing funnel. Developed skills in strategic marketing and business growth.
SSCASC
Bachelor of Computer Application, Computer Applications
2012 - 2014
Focused on different computer languages like C, C++, and other applications. Gained foundational knowledge in computer science principles.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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