At Ideas2IT Technologies, I own product requirements for Element5’s US healthcare Pre-Bill Audit workflows. RPA-enabled automation reduced handling time from 40–45 to 16–20 minutes per patient record, supporting clean claims ahead of clearinghouse submission.
I shape configurable workflow products for multiple clients, balancing shared components with client needs. For F2F/485 documentation, I define workflows and acceptance criteria for documentation accuracy and release readiness.
I also own backlog and epics for AI-enabled workflow automation and platform governance. By using performance feedback and KPIs to refine workflows, I improved automation efficiency by 30%.
For an engineering-productivity SaaS platform, I defined delivery KPIs and dashboards that improved engineering delivery visibility by 30%. Earlier, as a Business Analyst at Amazon India Pvt Ltd, I worked on data-quality metrics and dashboards for Alexa Data Services annotation and validation workflows.
