Shaheen banu
@shaheenbanu
I’m a call centre agent who resolves customer concerns, shares product info, and supports long-term service growth.
IndiaWhat I'm looking for
I’m a call centre agent working with PACE SETTER BUSINESS SOLUTIONS in Chennai since Feb. 2025. I address customer enquiries, concerns, and complaints through phone calls, and I help customers with product or service information.
I bring a customer-first, positive attitude and I actively recommend additional products that may benefit customers based on their needs. I’m also comfortable using MS Office and operating Windows 7 & 10, and I’ve completed a TTM (Diploma Certificate) alongside skills like listening to music, reading newspapers, and practicing yoga.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Pace Setter Business Solutions
Feb 2025 - Present (1 year 2 months)
Handled customer enquiries, concerns, and complaints via phone. Provided product and service information and recommended additional offerings based on customer needs.
Education
Degrees, certifications, and relevant coursework
Sri Sai Junior College, Yanam
Intermediate (Higher Secondary), Higher Secondary Education
Grade: 69%
Completed Intermediate at Sri Sai Junior College, Yanam, in 2019 with 69%.
Sarada Vidya Niketan Govt-Aided High School (E.M)
Secondary School Certificate (S.S.C.), Secondary Education
Grade: 82%
Completed S.S.C. at Sarada Vidya Niketan Govt-Aided High School (E.M), Yanam, in 2014 with 82%.
Availability
Location
IndiaAuthorized to work in
Job categories
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