Shadia Charles
@shadiacharles
Customer service representative with strong communication skills.
What I'm looking for
My name is Shadia Charles, and I am a dedicated customer service representative with a passion for making a positive impact in every role I undertake. With experience in various customer-facing positions, I have honed my communication skills and developed a keen ability to connect with clients and colleagues alike. My journey began at Clear Harbor, where I excelled in providing exceptional service and support to customers, ensuring their needs were met with professionalism and care.
In addition to my role at Clear Harbor, I have gained valuable experience in the hospitality industry as a bartender and villa hostess. These roles have further enhanced my interpersonal skills and taught me the importance of creating a welcoming environment for guests. I am committed to continuous professional growth and am eager to contribute my skills to a dynamic team that values collaboration and excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Clear Harbor
Aug 2022 - Nov 2024 (2 years 3 months)
Provided exceptional customer service support, addressing inquiries and resolving issues to enhance customer satisfaction.
Bartender
Garage Bar & Grill
Oct 2023 - Nov 2023 (1 month)
Served drinks and provided excellent service to customers in a fast-paced bar environment.
Bartender/Cashier
BJ's Eggs Plus
Sep 2023 - Oct 2023 (1 month)
Managed cash transactions and served beverages, ensuring a pleasant dining experience for guests.
High School Warden
NEP High School
Sep 2019 - Nov 2020 (1 year 2 months)
Oversaw student activities and ensured a safe and conducive learning environment.
Villa Hostess
SeaWorld Guest House
Feb 2019 - Oct 2019 (8 months)
Welcomed guests and managed their needs to ensure a comfortable stay at the guest house.
Education
Degrees, certifications, and relevant coursework
University of The West Indies
Certificate, Business Management
2021 - 2021
Completed a short course in Business Management, gaining essential skills for business operations.
Dominica Grammar School
Pass
2013 - 2018
Achieved secondary education with a strong emphasis on academic subjects.
Roseau Primary School
Pass
2008 - 2013
Completed primary education with a focus on foundational skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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