At Firstsource, I lead quality governance for international LOBs and improved key quality indicators by 10–15% year over year. I monitor loss mitigation calls for regulatory compliance, accuracy, and internal standards, and create dashboards covering quality trends and compliance metrics.
At Duin Luxury Cars & 999 Rent A Car LLC, I increased profitability by 50% and developed sales training that contributed to a $1.6M increase in yearly revenue within two years. Earlier, I monitored transactional quality at Lions Gate Pvt. Ltd. and managed customer relationships at Angel Broking – India.
