At Amphenol Middle East FZE, I lead order-entry training and coach new hires and junior colleagues on SAP transactions and company processes. I also work with the team to identify and correct recurring errors at their source.
I process and validate orders for 50+ key accounts, maintaining 98% on-time delivery against contractual SLAs. By monitoring backlog and at-risk accounts and coordinating corrective action, I reduced the order backlog by 30%.
I administer RMA and credit/debit note processes end-to-end, cutting average resolution time from 7 to 4 days while maintaining SOP, audit, and approval compliance. Earlier, at STME Ltd. Middle East, I achieved 12% cost savings through vendor negotiation and consolidation and implemented demand planning tools that improved forecast accuracy by 20%.
